Shipping To the USA

• We process all orders Mon-Fri 
• We Use Fedex for all of our shipping and we will send you a tracking number once your order is dispatched
• Shipping to the USA can take up to 10 business days to arrive but is usually between 5-7 days
• ​Your CUB should arrive in good condition as per our T&Cs HERE
• ​We offer a flat rate shipping cost throughout the USA but do not cover any additional import duties imposed by your country customs department should they be applied.
• If delivery has been attempted by Fedex but been unsuccessful they will attempt delivery a second time. Should this second delivery be unsuccessful your CUB will be held at a Fedex depot for 5 days and you will have the option to collect it from them. After this time it will be returned to us. You will be reimbursed for the cost of the CUB minus the return shipping costs to us. There are no exceptions to this.
• ** Please note this cost will NOT be a flat/fixed rate and will be charged at cost to us. **
• ​If you decide to cancel your order after it has been dispatched then the same return shipping costs to us for a return will apply and be deducted from your reimbursement

Returns

• Should you want to return your CUB for any reason please contact us directly via the contact form and we will be happy to help.
• Please note: Due to infection control risks we are unable to accept returns of used products 
• Once we have arranged your return you will be emailed a return label and instructions on the return process
• Return shipping costs will apply as above